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 No Refund Policy – Knox Swift Delivery, LLC

 

 

At Knox Swift Delivery, LLC, we strive to provide reliable and efficient delivery services. Please review our No Refund Policy carefully before placing an order. By using our services, you agree to the following terms:

 

 

1. Incorrect Delivery Address

 

 

  • It is the customer’s responsibility to provide the correct delivery address at the time of booking.

  • If the address provided is incorrect and our driver attempts delivery, no refund will be issued.

  • Additional charges may apply for re-delivery to the correct address.

 

 

 

2. Failed Delivery Attempts

 

 

  • Our driver will make up to three (3) attempts to contact the recipient within a 15-minute window (phone call and/or text).

  • If the recipient does not answer, the shipment will be returned to the pickup location. 

  • No refund will be issued for failed delivery attempts due to recipient unavailability.

  • Additional re-delivery fees may apply if the customer requests another delivery attempt.

 

 

 

3. Stolen or Missing Items After Delivery

 

 

  • Once items are delivered and confirmed as dropped off, Knox Swift Delivery, LLC is not responsible for any lost, stolen, or damaged items.

  • We recommend that someone is available at the delivery location to receive the shipment directly.

 

 

 

4. Delays Outside Our Control

 

 

  • Knox Swift Delivery, LLC is not responsible for delays caused by factors outside of our control, including but not limited to: weather, traffic, road closures, accidents, or unforeseen circumstances.

  • No refunds will be issued for delays caused by such circumstances.

 

 

 

5. Cancellations

 

 

  • Orders canceled after the driver has been dispatched will not be eligible for a refund. (All orders must be canceled within 24 hours of delivery to receive refund)

 

 

 

6. Service Limitations

 

 

  • Knox Swift Delivery, LLC is not responsible for damages resulting from items not properly packaged or secured by the shipper.

  • We reserve the right to refuse delivery of items that are unsafe, prohibited by law, or not disclosed at the time of booking.

  

 

🔒 Final Note: This policy is designed to protect both our customers and our business while ensuring fair and consistent practices. By booking with Knox Swift Delivery, LLC, you acknowledge and accept the terms of our No Refund Policy.

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